Privacy Policy
1. Who we are
This website is run by SWITCHNROUTES LTD ("SwitchNRoutes", "we", "us"), a company registered in England and Wales, company number 16937336. Registered office: 41 Venture Court Road, DA12 2AT. We are the "controller" of the personal data described below under UK GDPR and the Data Protection Act 2018.
Contact for privacy matters: franciscojunioraxel@gmail.com.
2. What data we collect and why
| Data | Why we use it | Lawful basis |
|---|---|---|
| Name, email, phone, postcode area and message sent through the contact form, phone, WhatsApp or email | To reply to your enquiry and provide a quote | Legitimate interests (responding to enquiries) or steps at your request before a contract |
| Name, address, contact details, details of the job and payment records for customers | To carry out the work, invoice you and keep accounting records | Contract; legal obligation (tax and accounting records) |
| Technical information we see while working on your network or devices (for example device names, IP addresses, network settings, and any data visible on a device) | To diagnose and fix the problem | Contract. We only access what is needed for the job. |
| Basic website logs (IP address, browser, pages requested) held by our hosting provider | Security and keeping the site running | Legitimate interests |
We do not ask for sensitive "special category" data. Please don't send it to us. We do not sell your data and we do not use it for automated decision-making.
3. Customer devices and networks
When we work on your devices or network we may see passwords, files or other personal data. We access only what is needed to do the job, do not copy or keep your data after the job (apart from network configuration notes and documentation you ask for), and keep anything we do record confidential and secure. Passwords you share with us should be changed after the job.
4. Who we share data with
- Service providers that help us run the business, acting on our instructions, such as website hosting, email provider, invoicing/accounting software and booking tools.
- Professional advisers and authorities such as accountants, insurers, HMRC, or where required by law.
Some providers may process data outside the UK (for example in the USA). Where they do, we rely on UK-approved safeguards such as the UK International Data Transfer Addendum or an adequacy decision.
5. How long we keep data
- Enquiries that do not become jobs: up to 12 months.
- Customer and invoice records: 6 years after the end of the financial year (tax and accounting law).
- Website logs: as set by the hosting provider, normally 30 days or less.
6. Your rights
You can ask us to access, correct, erase or restrict use of your personal data, to object to our use of it, and to receive a portable copy. To use these rights, email us at the address above. We will respond within one month.
If you are unhappy, please contact us first. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
7. Cookies
See our Cookie Policy.
8. Security
We use sensible technical and organisational measures to protect your data, including encrypted connections (HTTPS), strong passwords and multi-factor authentication on business accounts, and limited access to records.
9. Changes
We may update this policy. The latest version is always on this page, with the date above.